Reviews, Referrals & Reputation

A practical, fully compliant playbook for turning supported Triple-G Method patients into honest reviews and warm referrals through systematic, well-timed asks. Individual results vary.

Why reviews and referrals matter for your clinic

People weighing a wellness program look for two things before they ever pick up the phone: proof that real people felt cared for, and a name they already trust. Reviews and referrals deliver both. A steady stream of honest reviews tells a prospective patient "this clinic does what it says." A warm referral from a friend skips the skepticism entirely.

Here is the mindset shift that makes this feel natural: you are not asking for a favor. Triple-G Method patients are often working on something they tried alone for years without support, so when they feel genuinely helped, sharing that is satisfying for them. Your job is simply to make it easy and to invite them at the right moment. Whenever a patient talks about their progress, remember that individual results vary, so you keep the focus on their honest experience rather than any specific outcome.

The key word for everything that follows is HONEST. We never offer anything of value in exchange for a review, because that violates the terms of every major review platform. We never write reviews for patients. We never tell patients what to say. We invite, we make it simple, and we let their real experience speak. Every word in this module is written so you can copy it directly to patients without a compliance concern.

• Reviews build trust at scale; referrals build trust one warm introduction at a time.
• A patient sharing their honest story is doing something rewarding for themselves, not just a favor for you.
• Always honest, never incentivized, never scripted-for-the-patient, never disclosing private health information.
• Whenever progress comes up, keep the focus on the patient's real experience and remember that individual results vary.

The compliance guardrails (read this before you ask anyone, anything)

Reviews and referrals touch two sensitive areas at once: patient privacy and how we describe the Triple-G peptide. Both have to be right every time. Use this as your non-negotiable checklist before any conversation, post, or message.

First, language. When you or a patient references the program, the therapy is the Triple-G peptide, Triple-G (GLP-3), or simply Triple-G. It is a non-prescription, nutritional-support peptide paired with coaching, nutrition, movement and accountability. Refer to what a patient follows as their "Triple-G protocol" or "weekly support." We never describe it with clinical or pharmacy terminology, and we never use the names of any other product.

Second, claims. Any time results come up, pair the mention with "individual results vary." Never promise a number of pounds, a percentage, or a timeframe to a result. Never invent or repeat a statistic, study figure, patient count, or testimonial. We never say or imply anything about price or cost.

Third, privacy. Never confirm publicly that a specific person is a patient, never post photos or details without separate written permission, and never reply to a review in a way that reveals someone's health information. When in doubt, take it private.

Finally, scope. Everything here is education and lifestyle guidance, not medical advice or diagnosis. Your clinical team personalizes the Triple-G protocol for each patient, so route any clinical question to the care team.

• Therapy is named ONLY as Triple-G (GLP-3), the Triple-G peptide, or Triple-G. Never clinical, pharmacy, or other-product terms.
• Pair any outcome talk with "individual results vary." No promised numbers, percentages, or timeframes. No invented statistics or testimonials.
• Never reveal that a named person is a patient, and never disclose health details in any public reply.
• Never say or imply a price or cost.
• No incentives for reviews. No writing or scripting the patient's words. Honest experiences only.
• This is education and lifestyle guidance, not medical advice; your clinical team personalizes the protocol, and clinical questions go to the care team.

When to ask: timing beats persuasion

The single biggest driver of whether someone leaves a review is not how you ask, it is WHEN you ask. You want to catch a patient at a natural high point, when they have just felt seen, supported, or proud of their own effort. Asking at a flat moment, or worse a frustrated one, rarely lands and can feel tone-deaf.

Think of these as "green-light moments." A patient wraps up their Foundation phase and tells their coach they feel more in control around food. Someone reaches a movement goal they set for themselves. A patient says, unprompted, "this is the first time something has felt sustainable." A front-desk team member hears a warm "thank you, everyone here has been so kind." Each of these is an open door.

Map the ask to the journey. Earlier phases, Foundation and Ignition, are well suited to referrals, because the patient is excited to bring a friend along for the experience. Later phases, Momentum, Recomposition and Stabilization, are well suited to reviews, because the patient can speak to a real stretch of time. Always let the patient describe their own experience in their own words, and always keep "individual results vary" in mind so no one feels their story is being shaped into a claim.

• Ask at green-light moments: a milestone the patient set, an unprompted thank-you, or a comment that they feel supported.
• Referrals fit earlier phases (Foundation, Ignition) when enthusiasm is high.
• Reviews fit later phases (Momentum, Recomposition, Stabilization) when there is a real story over time.
• Never ask during a frustrated moment or a clinical concern; address the concern first and route it to the care team.
• Keep "individual results vary" in mind so an honest story is never shaped into a claim.

How to ask for a review: the front-desk and coach scripts

Keep the ask short, warm, and specific. Tie it to the moment, name the platform, and make the path frictionless: a card with a QR code, a text with a direct link, or a tablet at the desk. The lowest-friction version wins.

Always give people a graceful exit, such as "no pressure at all." Never imply that a review earns them anything, and never suggest what they should write. If a patient asks "what should I say?", the answer is always a version of "just whatever felt true for you." That keeps the review authentic and keeps us clean.

If a patient mentions their progress in their own words, that is wonderful and entirely theirs to share. You simply never steer them toward a number, a percentage, or a guarantee, and you keep in mind that individual results vary. Use the scripts below verbatim; they are written to be copied.

• Tie the ask to the moment; name the platform; hand over a QR card or text the direct link.
• Always offer a graceful exit and never imply a reward.
• If asked what to write: "Just whatever felt true for you." Never script their words.
• Never steer a patient toward a number, percentage, timeframe, or guarantee; remember individual results vary.
• Send the link the same day while the good feeling is fresh.

How to ask for referrals: turning enthusiasm into introductions

Referrals come from people who feel proud of the change they are working toward and want someone they love to feel supported too. The most natural referral ask acknowledges that, then makes the introduction effortless.

The best mechanism is a simple, honest "bring a friend" invitation: the patient can pass along a card, forward a link, or simply give the front desk a name and the okay to reach out. Keep it permission-based. We never offer the patient anything in exchange, no discounts, no gifts, no account credit, because that turns an honest recommendation into an incentive and creates compliance and privacy problems. The genuine reward is that their friend gets access to the same supportive program.

When a referred person calls, treat them as warm and welcomed, but protect privacy carefully. You may say "we are so glad you reached out" without confirming who sent them or revealing anything about that person. Let the new caller volunteer the connection.

• Frame referrals as inviting someone they care about into a supportive experience, not as a transaction.
• Keep it permission-based: a card to hand over, a link to forward, or a name plus the okay to reach out.
• No incentives in exchange for a referral. The genuine benefit is the friend's access to support.
• When a referred person calls, welcome them warmly but never confirm or disclose who referred them.

Responding to reviews: positive and negative

Replying to reviews shows future readers that you are present and that you care. But every public reply is a privacy minefield, so we follow one rule above all: never confirm that the reviewer is a patient and never reference any health detail, even one they mentioned themselves. Keep replies warm, brief, and general.

For positive reviews, thank them for the kind words and the trust, and keep it general. Do not add claims, numbers, percentages, timeframes, or program promises in your reply, even if the reviewer did. Their words are theirs; your reply is the clinic speaking publicly, so it has to stay compliant.

For negative or critical reviews, do not argue, do not explain your side, and do not confirm any relationship. Acknowledge that you take feedback seriously and move the conversation to a private channel. This protects the person's privacy and de-escalates in public. Loop in the clinic owner or designated responder before posting anything to a critical review.

• Never confirm someone is a patient or repeat any health detail in a public reply, even if they shared it first.
• Positive replies: warm, brief, grateful, general. No added claims, numbers, percentages, timeframes, prices, or promises.
• Negative replies: acknowledge, do not argue or explain, invite a private conversation, escalate internally first.
• One designated responder keeps the voice consistent and compliant; others flag a review rather than free-styling a reply.

Build the system: make it happen on purpose

Reviews and referrals dry up the moment they depend on someone remembering. Build a light, repeatable rhythm so the asks happen on their own. The goal is a clinic where every patient who has a green-light moment gets a warm, compliant invitation, and where reviews are watched and answered within a day or two.

Assign clear ownership. One person owns the weekly review check: reading new reviews, drafting compliant replies, and escalating anything critical. Coaches own spotting green-light moments in sessions and flagging them. The front desk owns the in-the-moment ask and handing over the QR card or link.

Keep a simple tracker; a shared sheet is plenty: date, which platform, who asked, and whether it was a review or referral ask. You are not tracking patient health information here, only your own team activity, so everyone can see momentum and so no one gets asked twice in a week. Review the tracker briefly at your weekly huddle.

• Assign owners: weekly review monitor, coaches spotting moments, front desk making the ask.
• Keep a simple activity tracker (date, platform, asker, review vs referral). No patient health details in it.
• Check and reply to new reviews within one to two business days.
• Review momentum at the weekly team huddle; celebrate honest wins.

Checklist

• Confirm the patient is at a genuine high point before asking (a milestone they set, an unprompted thank-you, or feeling supported).
• Use the approved review ask verbatim and hand over a QR card or text the direct link the same day.
• If the patient asks what to write, say only: "Just whatever felt true for you."
• For referrals, keep it permission-based: a card, a forwarded link, or a name plus the okay to reach out. Offer no incentive.
• Monitor all review platforms at least twice a week and reply within one to two business days.
• Before posting any public reply, scrub it: no confirmation the person is a patient, no health details, no claims, numbers, percentages, timeframes, or prices.
• Escalate every critical review to the clinic owner or designated responder before replying.
• Log each ask in the activity tracker (date, platform, asker, review or referral). Never log patient health information.
• Verify any mention of the therapy reads as Triple-G (GLP-3), the Triple-G peptide, or Triple-G, never a clinical or pharmacy term.
• Keep "individual results vary" in view whenever progress comes up, and never steer a patient toward a number, percentage, or timeframe.
• Route any clinical question or concern that surfaces during an ask to the care team before continuing.